| Enterprise Risk Management at Lloyds TSB |  | 
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 Case Details:
 
 Case Code : ERMT-022
 Case Length : 23 Pages
 Period : 2003
 Pub Date : 2003
 Teaching Note :Not Available
 Organization : Lloyds TSB
 Industry : Banking and Insurance
 Countries : UK
 
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 << Previous Introduction
	
		| 
Lloyds TSB1, one of the leading players in the UK banking and insurance industry 
was involved in various businesses-retail and commercial banking, account 
management services for businesses and private individuals, debit cards, asset 
management, and even mortgage loans.
 It was also a leader in the field of insurance. Lloyds TSB was renowned 
throughout the world for insuring a wide range of risks, even the most unusual 
ones. With over 2,500 branches, Lloyds had expanded globally and had locations 
throughout the world. International business comprised nearly 20% of the bank's 
total revenue.
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To strengthen its competitive position, Lloyds TSB was expanding its asset 
management services, repositioning existing insurance, pension, and savings 
products, and reducing its workforce. In 2002, Lloyds TSB recorded sales of 
£8,878 million and a net income of £1,781 million. 
	
		|  | Background Note
In 1765, John Taylor and Sampson Lloyd II founded Taylors and Lloyds bank in 
Birmingham, England. In 1852, the last Taylor involved with the bank died. In 
1865, the bank converted to joint stock form and became Lloyds Banking Company 
Ltd. Over the next 50 years, it grew by merging with some 50 banks, becoming one 
of England's largest banks by the turn of the century. After the First World 
War, the bank acquired Capital and Counties Bank (1918); Fox, Fowler & Company 
(1921); and Cox & Company (1923). During both wars, deposits grew while lending 
dropped. After the Second World War, growth was hampered by high inflation. |  
By 1971, Lloyds had branches in 43 countries. It moved into insurance (1972), 
home mortgages (1979), real estate agency services (1982), and merchant banking 
(1986). The bank sold overseas subsidiaries and acquired 58% of life insurer 
Abbey Life (1988) and Cheltenham & Gloucester Building Society (1994). In 1995, 
Lloyds bought TSB Group. 
 
Enterprise Risk Management at Lloyds TSB
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